Product Manager - Product Led Growth Services
Description For Product Manager - Product Led Growth Services
The Product Manager for Product Led Growth Services at Salesforce will lead the Your Account application, a crucial platform that enables customers to manage their Salesforce relationship 24/7. This role focuses on optimizing both sales-led and product-led growth models by managing the product story backlog, sprint planning, and stakeholder representation throughout the development lifecycle.
The position requires collaboration with California-based teams to drive product development and customer experience improvements. You'll be responsible for translating product requirements into actionable epics and user stories, maintaining product analytics dashboards, and ensuring successful feature delivery. The role combines technical product management with customer-facing responsibilities, including tier 2 support and community engagement.
The ideal candidate brings 6+ years of relevant experience, with preferred background in product ownership, programming, and e-commerce/CRM systems. You'll work in a fast-paced environment, managing changing priorities while maintaining clear communication with both technical and business stakeholders. Success in this role requires excellent organizational skills, strong communication abilities, and experience with distributed team collaboration.
This Bangalore-based position offers an opportunity to impact Salesforce's core customer experience platform, working with global teams to enhance how customers interact with Salesforce's services. You'll be instrumental in developing and executing strategies that improve customer self-service capabilities while driving business efficiency. The role combines strategic thinking with hands-on product management, requiring both technical understanding and business acumen.
Your work will directly influence how Salesforce customers manage their accounts, make purchases, and engage with the platform, making this a high-impact position within one of the world's leading enterprise software companies. The role offers exposure to cutting-edge technology, global collaboration, and the chance to shape the future of customer relationship management.
Responsibilities For Product Manager - Product Led Growth Services
- Deliver solutions that meet customer and business needs
- Collaborate with California-based teammates and stakeholders on discovery, design, and delivery
- Communicate product vision, goals, and requirements to scrum teams
- Maintain healthy backlog of user stories for engineering
- Navigate issues and escalations to resolution
- Serve as single point of information for team focus and priority conflicts
- Accept work during sprints and evaluate completed features
- Communicate product delivery status to stakeholders
- Develop and maintain product analytics and business analytics dashboards
- Serve as tier 2 support for customer support case and deal escalations
- Maintain internal-use end to end product documentation
- Monitor customer community engagement and respond to customers
Requirements For Product Manager - Product Led Growth Services
- 6+ years relevant experience
- Experience working with global, distributed teams
- Excellent written and verbal communication skills
- Proven track record of working with technical and business leaders
- Excellent organizational and prioritization skills
- Ability to work in fast-paced environment with changing priorities
- Track record of success in project completion
