RVP, Agentforce Success Engineer

Salesforce is seeking a senior leader to join their Agentforce Success Engineers team, focusing on their innovative Digital Labor Platform. This role combines technical leadership with customer success, requiring an experienced professional to guide a team helping customers maximize their digital workforce potential. The position demands a strategic mindset, with responsibilities spanning team leadership, customer relationship management, and technical implementation of AI solutions.

The role involves leading a specialized team of Agentforce Success Engineers, working directly with enterprise customers to implement and optimize their AI-powered customer service solutions. The successful candidate will be responsible for fostering team growth, managing customer relationships at the executive level, and ensuring successful activation and consumption of Agentforce technology across the customer base.

Key aspects of the role include strategic partnership with various internal teams, capacity planning, and talent development. The position requires a deep understanding of both technical and business aspects of AI implementation, along with proven leadership experience in customer success. The ideal candidate will bring 8+ years of leadership experience, strong communication skills, and a thorough understanding of AI technologies and Salesforce's ecosystem.

This is an excellent opportunity for a seasoned leader who wants to be at the forefront of AI implementation in enterprise solutions, working with cutting-edge technology while building and developing high-performing teams. The role offers the chance to directly impact customer success with innovative AI solutions while working for one of the world's leading enterprise software companies.