Senior Customer Centric Engineer

Salesforce is seeking a Senior Customer Centric Engineer to join their team focused on reliability and trust. This role combines software engineering expertise with customer support, requiring deep technical knowledge in Java, JavaScript, and web technologies. The position involves investigating, reproducing, and fixing complex issues affecting Salesforce's Core CRM Platform, particularly the Lightning UI components. You'll work at the intersection of development and customer support, troubleshooting critical issues and improving platform stability.

The role demands strong technical abilities in both front-end and back-end technologies, with emphasis on debugging and problem-solving skills. You'll collaborate with multiple teams across Customer Service, Development, and Site Reliability, serving as a technical expert and mentor. The position requires understanding of cloud architectures, security best practices, and fundamental network technologies.

This is an excellent opportunity for experienced engineers who enjoy solving complex technical challenges while directly impacting customer satisfaction. The role offers competitive compensation and comprehensive benefits, including parental leave and wellbeing programs. Working at Salesforce means joining a leader in enterprise software, with opportunities to influence platform improvements and work with cutting-edge technologies.

The ideal candidate will have 5+ years of technical experience, strong communication skills, and the ability to break down complex problems. You'll be working in a fast-paced environment, requiring quick learning and adaptation to new technologies. The role offers exposure to enterprise-scale systems and the chance to make significant contributions to Salesforce's core platform reliability.