Senior Customer Centric Engineer (CCE)

Join Salesforce's MuleSoft Customer Centric Engineering team, where trust is the #1 priority. As a Senior CCE, you'll be part of a high-impact global engineering team focused on solving complex technical customer escalations and improving product supportability. The role combines deep technical expertise with customer success, requiring both strong engineering skills and excellent communication abilities.

You'll work with cloud applications handling billions of transactions daily for 150,000+ companies, investigating and resolving critical functional, performance, scalability, and security issues. The position demands expertise in Java, cloud technologies, and microservices architecture, along with strong troubleshooting capabilities.

This is an excellent opportunity for experienced engineers who enjoy both technical problem-solving and customer interaction. You'll collaborate across multiple teams, including Customer Services, R&D, and data center operations, while championing support and debug initiatives throughout the organization.

The role offers competitive compensation ($157,600 - $236,500 based on location) and comprehensive benefits including parental leave, adoption assistance, and fertility benefits. Note that this position requires U.S. citizenship and ability to meet government screening standards due to work with federal, state, and local government customers.

At Salesforce, you'll be part of a company that values equality, innovation, and using business as a platform for positive change. The role combines technical excellence with customer impact, offering a unique opportunity to work on challenging problems while directly contributing to customer success.