Senior Technical Support Engineer, Sales Cloud

Salesforce is seeking a Senior Technical Support Engineer for their Sales Cloud team in Tokyo, Japan. This role is crucial in resolving technical challenges and inquiries faced by customers. As part of the product team specializing in Sales Cloud products, you'll work alongside experts in specific technical domains to guide customers to success. The position demands high technical proficiency and the ability to provide prompt, thorough, and accurate support services.

The ideal candidate will possess strong analytical and problem-solving skills, with experience in database management, web technologies, and customer support. You'll be responsible for maintaining technical expertise in product features, troubleshooting complex issues, and maximizing customer satisfaction through effective expectation management. The role requires fluency in Japanese and English, with the ability to handle multiple tasks under pressure while maintaining high-quality support standards.

This opportunity offers professional growth within a global leader in enterprise software. You'll work with cutting-edge cloud technologies while collaborating with international teams. The position comes with competitive compensation, equity opportunities, and comprehensive benefits. Salesforce's commitment to equality and inclusive workplace culture makes it an ideal environment for professional development.

The role combines technical expertise with customer service excellence, requiring someone who can bridge the gap between complex technical concepts and customer needs. You'll contribute to knowledge base documentation, participate in ongoing training, and play a key role in maintaining Salesforce's high standards of customer support.