Support Engineer

Salsify, founded in 2012, is a key leader in the industry scaling the next core commerce infrastructure. As a Support Engineer for SupplierXM at Salsify, you'll play a crucial role in ensuring customer success. You'll provide support in French and English to retailers, distributors, and suppliers, developing a deep understanding of the Salsify platform and customers' needs.

Your responsibilities include maintaining high-quality technical support, accurately assessing case escalation needs, handling customer feedback and frustrations, and taking an active role in your professional development. You'll also contribute to developing Salsify knowledge documentation and identifying process improvements.

The ideal candidate has 2+ years of customer support experience in a fast-paced environment, is fluent in English and French, and has a technical background with a customer-first mindset. Experience with HTML, APIs, log files, networking, and system architecture is valuable, as is familiarity with common support tools like Salesforce and Jira.

Salsify offers a competitive salary, equity, unlimited vacation, comprehensive health benefits, and a meal allowance. The company values diversity and maintains an inclusive work environment, with a culture focused on empowerment, positive thinking, action, and deep care.

Join Salsify to be part of a fast-growing company that helps major brands like Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors, stand out on the digital shelf. With headquarters in Boston and hubs in Lisbon and Sydney, Salsify provides an exciting opportunity to work in a global, dynamic environment.