Forward Deployed Software Engineer

Serval is an innovative startup building an AI platform for IT teams, aiming to disrupt the market dominated by ServiceNow. The company specializes in automating IT workflows using AI agents and a natural language-to-code workflow builder. As a Forward Deployed Software Engineer, you'll be at the forefront of customer success and product development.

The role combines technical expertise with customer-facing responsibilities, making it perfect for engineers who enjoy both coding and client interaction. You'll lead technical implementations, build custom solutions, and ensure successful customer onboarding. The position requires a unique blend of engineering skills, customer service orientation, and problem-solving abilities.

Founded by product and engineering leaders from Verkada and backed by prestigious investors like First Round and General Catalyst, Serval offers an exciting opportunity to shape the future of IT automation. The company's mission focuses on streamlining IT operations through AI-driven solutions, with a long-term vision of becoming a universal workflow automation platform.

This role is ideal for candidates who thrive in fast-paced startup environments and want to make a significant impact. You'll work directly with customers while contributing to product development, making you a crucial bridge between technical and business needs. The position offers competitive compensation, equity, and the chance to be an early member of a growing team.

Working at Serval means joining a high-performance culture that values velocity and innovation. You'll be instrumental in helping customers transition from legacy systems to modern AI-powered solutions, while also contributing to the product's evolution based on real-world customer needs and feedback.