Associate Engineer, Customer Support

ServiceRocket, a global tech-enabled services company based in Palo Alto, California, is seeking an Associate Engineer for Customer Support. This role involves working on customer support inquiries, ensuring prompt and professional issue resolution, and coordinating internal activities. The ideal candidate will be a friendly, polished communicator interested in solving complex problems and delivering high-level customer satisfaction. Key responsibilities include answering customer questions, preparing product best practices, debugging issues, creating help content, and identifying process improvements. The position requires flexible scheduling, supporting customers from 11 am to 8 pm Eastern Time, including holidays and weekends. Qualifications include a Bachelor's degree in a technology subject, strong English communication skills, multi-tasking abilities, and independence. Experience in technical support, customer service, and familiarity with SSO configuration, API troubleshooting, HTML, CSS, JavaScript, and SCORM concepts are beneficial. ServiceRocket offers various perks, including a profit-sharing program, stock options, health insurance, retirement plans, and career growth opportunities. The company is committed to diversity and inclusion, providing an equal opportunity workplace.