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Production Support Engineer - Senior Associate

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world, providing investment servicing, data & analytics, and investment management.
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
1+ year of experience
Finance · Enterprise SaaS

Description For Production Support Engineer - Senior Associate

State Street, a leading global custodian bank and financial services provider, is seeking a Production Support Engineer - Senior Associate to join their technology team in London. This role combines software engineering and systems operations to develop creative solutions for production environments. As part of Global Technology Services (GTS), you'll be instrumental in driving the company's digital transformation using advanced technologies like cloud, AI, and automation.

The position requires a blend of technical expertise in production support, development, and infrastructure management. You'll be responsible for maintaining high-standard application deployments, incident management, and implementing automation solutions. The role involves working with modern technologies including Azure cloud services, Kubernetes, and various monitoring tools like Splunk and Dynatrace.

This is an excellent opportunity for a mid-level engineer with production support background to join a global financial institution that values technology innovation. You'll work in a collaborative environment that promotes learning and growth, with access to extensive development resources and the chance to impact real-world financial systems.

The company offers comprehensive benefits including medical care, insurance plans, and flexible work arrangements. State Street's commitment to inclusion and diversity, combined with their global presence and two centuries of financial services experience, makes this an ideal position for someone looking to advance their career in financial technology while maintaining work-life balance.

Key technologies include Python, SQL, Azure cloud services, and modern DevOps tools. The role requires participation in 24x7 support coverage and offers hybrid working arrangements in London.

Last updated 4 days ago

Responsibilities For Production Support Engineer - Senior Associate

  • Onboarding applications on to Production management with the highest standards
  • Troubleshoot priority incidents and facilitate blameless post-mortems
  • Perform analytics on previous incidents and usage patterns
  • Build and drive adoption for greater self-healing and resiliency patterns
  • Participate in performance tests and identify bottlenecks
  • Engage with development team throughout the life cycle
  • Design automated software and product upgrades
  • Participate in 24x7 support coverage as needed

Requirements For Production Support Engineer - Senior Associate

Python
Kubernetes
  • B.S/M.S. Degree
  • 1 year as L3 Production Support analyst
  • SQL Knowledge, Shell scripting, Python, Ansible
  • ITIL knowledge
  • Working knowledge in telemetry and triaging systems (Splunk, Dynatrace, Geneos)
  • Strong troubleshooting and analytical skills
  • Understanding of AKS, Snowflake, Cosmos DB, Azure ecosystem, Databricks, Unix
  • Excellent Communication Skills

Benefits For Production Support Engineer - Senior Associate

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical care
  • Insurance plans
  • Savings plans
  • Flexible work programs
  • Development programs
  • Educational support
  • Paid volunteer days
  • Matching gift programs

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