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Production Support Engineer - Senior Associate

State Street is one of the largest custodian banks, asset managers and asset intelligence companies providing investment services worldwide.
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
1+ year of experience
Finance · Enterprise SaaS

Description For Production Support Engineer - Senior Associate

State Street, a leading global custodian bank and asset management company, is seeking a Production Support Engineer - Senior Associate to join their Global Technology Services (GTS) team in London. This role combines software engineering and systems expertise to develop creative solutions for operations problems. The position focuses on maintaining and improving existing systems, building infrastructure, and implementing automation.

As a Production Support Engineer, you'll be part of a team that's essential to State Street's digital transformation, working with advanced technologies including cloud, artificial intelligence, and robotics process automation. The role requires strong technical skills in areas such as SQL, Python, and Azure cloud services, along with expertise in monitoring tools like Splunk and Dynatrace.

The ideal candidate will have at least 1 year of L3 Production Support experience and a B.S/M.S. degree. You'll be responsible for application onboarding, incident management, performance optimization, and participating in 24x7 support coverage. The role offers opportunities to work with cutting-edge technologies while contributing to the stability and efficiency of critical financial systems.

State Street offers a comprehensive benefits package, professional development opportunities, and a collaborative work environment. The company is committed to inclusion and diversity, providing various employee networks and support systems. This hybrid role allows for flexibility while maintaining strong team connections and professional growth opportunities.

Join State Street if you're passionate about technology, problem-solving, and want to make an impact in the financial services industry. You'll be part of an organization that values innovation, professional development, and work-life balance, while working on meaningful projects that serve millions of investors worldwide.

Last updated 5 days ago

Responsibilities For Production Support Engineer - Senior Associate

  • Onboarding applications on to Production management with the highest onboarding standards
  • Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
  • Perform analytics on previous incidents and usage patterns to better predict issues
  • Build and drive adoption for greater self-healing and resiliency patterns
  • Participate in performance tests and identify bottlenecks
  • Engage with development team throughout the life cycle
  • Design automated software and product upgrades
  • Participate in 24x7 support coverage as needed

Requirements For Production Support Engineer - Senior Associate

Python
Kubernetes
  • B.S/M.S. Degree
  • 1 year as L3 Production Support analyst
  • SQL Knowledge, Shell scripting, Python, Ansible
  • ITIL knowledge
  • Working knowledge in telemetry and triaging systems (Splunk, Dynatrace, Geneos)
  • Strong troubleshooting and analytical skills
  • Understanding of AKS, Snowflake, Cosmos DB, Azure ecosystem, Databricks, Unix
  • Excellent Communication Skills

Benefits For Production Support Engineer - Senior Associate

Medical Insurance
  • Medical Insurance
  • Insurance Plans
  • Development Programs

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