L2 Technical Support Engineer (LATAM)

SupportYourApp is seeking a passionate L2 Technical Support Engineer to join their team in a remote capacity, serving the LATAM region. This role offers an opportunity to be part of the world's leading SaaS, Software, or Hardware solutions while working from the comfort of your home office.

As an L2 Technical Support Engineer, you will:

• Provide second-line technical support to end-users and customers
• Collaborate with first-line support and other departments for prompt issue resolution
• Utilize strong analytical and problem-solving skills to diagnose complex technical issues
• Work with SQL databases for data retrieval and manipulation
• Apply software development concepts and processes
• Use medium-level Excel and Word skills for reporting and documentation
• Adapt to a dynamic work environment to address evolving customer needs

Requirements:

• Excellent English communication skills (at least C1 level)
• Solid knowledge of SQL for data analysis and reporting
• Understanding of software development principles and methodologies
• Proficiency in basic coding, preferably Golang
• Medium-level Excel and Word skills
• Personal laptop or computer (8GB+ RAM) and stable internet connection (50 Mbps download, 40 Mbps upload minimum)

Additional skills that are a plus:

• Familiarity with AWS ecosystem

Benefits:

• Flexible schedule
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Referral bonuses
• Paid intensive training and probation
• Work-life balance
• Supportive management focused on growth and long-term cooperation
• Opportunities for self-development

SupportYourApp is a global leader in premium outsourced customer support, with 8 hubs worldwide, serving clients from over 30 countries in 60+ languages. They pride themselves on treating their team with care and providing a positive work experience.

Join SupportYourApp to unlock your potential, master new skills, and achieve challenging goals in a multicultural and multilingual environment. Apply now by sending your CV in English, highlighting your outstanding skills!