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Technical Support Engineer - LIMS

Takeda is a leading global innovative biopharmaceutical company with approximately 30,000 employees in over 70 countries.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Healthcare · Biotech

Description For Technical Support Engineer - LIMS

Takeda, a global pharmaceutical leader with a 230-year legacy, is seeking a Technical Support Engineer for their Laboratory Information Management System (LIMS) in Bengaluru, India. This role combines technical expertise with laboratory operations knowledge, requiring a professional who can bridge the gap between IT and laboratory workflows.

The position involves managing and supporting the LIMS platform, which is crucial for maintaining efficient laboratory operations in a regulated pharmaceutical environment. The ideal candidate will have a strong technical background with experience in SQL databases, system integration, and preferably programming skills in Python or JavaScript.

Key aspects of the role include providing technical support, system maintenance, user training, and ensuring compliance with pharmaceutical regulations. The position offers the opportunity to work with cutting-edge laboratory management systems while contributing to Takeda's mission of delivering better health for people worldwide.

Working in Takeda's Bengaluru office, you'll be part of a global team of 30,000 employees across 70 countries, contributing to the company's commitment to bringing innovative solutions to healthcare challenges. The role requires occasional on-call availability and may involve visits to laboratory facilities, making it ideal for someone who enjoys a dynamic work environment and has a passion for both technology and healthcare.

Last updated 18 days ago

Responsibilities For Technical Support Engineer - LIMS

  • Provide technical assistance to end-users for LIMS-related issues
  • Diagnose and resolve software, hardware, and network-related errors
  • Monitor the LIMS environment's performance and ensure uptime
  • Implement periodic software updates, patches, and upgrades
  • Conduct LIMS training sessions for laboratory staff
  • Handle configuration requests and adapt the system to meet specific laboratory workflows
  • Act as a liaison between the laboratory, IT teams, and third-party LIMS vendors
  • Maintain detailed logs of technical incidents and resolutions
  • Document all system changes and ensure adherence to standard operating procedures (SOPs)

Requirements For Technical Support Engineer - LIMS

Python
JavaScript
  • Bachelor's degree in Computer Science, Information Systems, or related field
  • Experience with LIMS platforms (LabWare, LabVantage, STARLIMS, or similar)
  • Strong troubleshooting skills related to software, SQL databases, and systems integration
  • Familiarity with laboratory processes and workflows in industries like Pharma, Biotech, or Healthcare
  • Knowledge of regulatory requirements (GxP, FDA 21 CFR Part 11)
  • Excellent communication skills and customer-focused attitude
  • Ability to work independently and efficiently under pressure

Benefits For Technical Support Engineer - LIMS

Medical Insurance
  • Full-time employment benefits

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