Technical Escalation Engineer

Toast is a leading restaurant technology platform seeking a Technical Escalation Engineer to join their R&D organization. This role serves as a critical bridge between Customer Care and Engineering teams, managing and resolving customer-reported issues. The position requires strong technical expertise in software troubleshooting, debugging, and data analysis, combined with excellent communication skills.

The ideal candidate will have 3+ years of experience in technical support or engineering roles, with strong capabilities in SQL, full-stack technologies, and mobile application development. They'll work with various tools including Apache Spark, Snowflake, Splunk, and development environments like Android Studio and IntelliJ.

Toast offers a competitive compensation package with comprehensive benefits, including health coverage and retirement plans. The company embraces a hybrid work model that promotes in-person collaboration while respecting individual needs. They're committed to diversity, equity, and inclusion, creating an environment where employees from all backgrounds can thrive.

This role presents an excellent opportunity for technically skilled professionals who enjoy solving complex problems and want to impact the restaurant technology industry. The position combines technical depth with stakeholder management, making it ideal for those who excel at both technical problem-solving and communication.