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Senior Product Software Engineer (Senior .Net Tech Support Engineer)

A global technology company providing expert software and information solutions for professionals, with annual revenues of €5.6 billion serving customers in over 180 countries.
Backend
Senior Software Engineer
Hybrid
5,000+ Employees
7+ years of experience
Enterprise SaaS

Description For Senior Product Software Engineer (Senior .Net Tech Support Engineer)

Wolters Kluwer, a leading global technology company with €5.6 billion in annual revenue, is seeking a Senior Product Software Engineer (Senior .Net Tech Support Engineer) to join their team in Pune, India. This role combines advanced technical support with software engineering expertise, requiring 7+ years of experience with at least 3 years in tech support.

The position offers a hybrid work arrangement with 8 days per month in office, providing flexibility while maintaining team collaboration. As a Senior Engineer, you'll be responsible for providing Level 3 technical support, performing complex troubleshooting, and driving system improvements using technologies like C#, .NET Core, SQL Server, and cloud platforms.

The ideal candidate will have strong experience in application support, debugging, and system analysis, along with expertise in modern development tools and practices. You'll work with cutting-edge technologies while supporting mission-critical applications that serve professionals worldwide.

Wolters Kluwer offers a comprehensive benefits package including their award-winning 'Together we thrive' well-being program. The company maintains a strong commitment to diversity and inclusion, fostering an environment where different perspectives are valued. With operations in over 40 countries and serving customers in 180+ countries, you'll be part of a global team making a real impact in various professional sectors.

This role presents an excellent opportunity for experienced engineers looking to combine technical support expertise with software engineering in a global enterprise environment. You'll have the chance to mentor junior team members, drive process improvements, and work with modern technologies while supporting solutions that make a difference in millions of professionals' lives.

Last updated 13 days ago

Responsibilities For Senior Product Software Engineer (Senior .Net Tech Support Engineer)

  • Provide advanced (Level 3) technical support for issues
  • Perform deep root cause analysis for recurring incidents
  • Collaborate with development, QA, and infrastructure teams
  • Analyze logs, monitor system behavior, and simulate problems
  • Develop and maintain knowledge base articles and troubleshooting guides
  • Participate in deployment validations and release support
  • Implement workarounds, patches, or configuration changes
  • Identify areas for automation or process improvement
  • Guide and mentor juniors by sharing best practices
  • Stay up to date with industry trends and emerging technologies

Requirements For Senior Product Software Engineer (Senior .Net Tech Support Engineer)

Node.js
  • Bachelor's in engineering degree or equivalent degree
  • 7+ years of experience with at least 3+ years in Tech support
  • Strong experience in troubleshooting complex application, system, or network issues
  • Experience in C#, .NET Core/.NET Framework
  • Knowledge of SQL Server, PostgreSQL, C#, WebAPI
  • Proficiency with log analysis tools, monitoring systems, and debugging tools
  • Familiarity with ticketing and incident management systems
  • Strong problem-solving skills and ability to work independently
  • Excellent debugging and analytical skills

Benefits For Senior Product Software Engineer (Senior .Net Tech Support Engineer)

Medical Insurance
  • Global well-being program
  • Health benefits
  • Safety programs

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