Lead Site Reliability Engineer (Technical Duty Officer)

Xero, a leading business automation and insights platform, is seeking a Lead Site Reliability Engineer to join their Incident and Problem Management team. This crucial role sits within the Site Reliability Engineering (SRE) organization and will be instrumental in building and maintaining robust incident management processes. The position combines technical leadership with incident response expertise, requiring an experienced SRE professional who can drive best practices across the business.

The role offers an exciting opportunity to shape Xero's SRE culture and lead technical responses to high-severity cloud issues. As a Technical Duty Officer (TDO), you'll serve as an incident commander, utilizing SRE skillsets to drive quick resolution of critical events. The position involves working with cutting-edge cloud technologies, particularly AWS, and requires strong coding abilities with a preference for Python.

The ideal candidate will bring a combination of technical expertise and leadership capabilities, with experience in both hands-on engineering and incident management. You'll be responsible for developing scalable processes, implementing observability strategies, and fostering a culture of continuous learning and technical excellence.

Xero offers an attractive benefits package including generous paid leave, comprehensive health coverage, and an Employee Share Plan. The company's commitment to work-life balance is evident through their flexible working arrangements and wellbeing programs. With locations across major Australian cities and a hybrid work model, this role provides the opportunity to work with a leading tech company while maintaining flexibility.

This is an excellent opportunity for an experienced SRE professional looking to make a significant impact in a company that's transforming how businesses operate. You'll be at the forefront of maintaining and improving the reliability of systems that thousands of businesses depend on daily.