Senior Staff Software Engineer - EISS

Zendesk is seeking an experienced Senior Staff Software Engineer to join their Engineering & Integration Shared Services team. This role focuses on designing and building RESTful APIs, middleware, and event-driven microservices architectures. The position requires extensive experience in backend development, particularly with Java, and involves working with cloud technologies, primarily AWS.

The role combines technical leadership with hands-on development, requiring the ability to influence architectural decisions and champion standards across Zendesk's middleware and API ecosystem. The successful candidate will work with technologies including Go, Ruby, and AWS cloud services, while leading global initiatives to enhance the API ecosystem.

Key responsibilities include developing global tools for documentation and testing, maintaining system observability, mentoring team members, and implementing next-generation solutions using AI and machine learning. The position requires 10+ years of experience in backend or integration engineering, with a strong focus on building scalable, distributed systems.

The ideal candidate will have advanced proficiency in Java, experience with cloud technologies, and expertise in integrating SaaS applications. They should be well-versed in Agile methodologies and have strong collaboration and communication skills. The role offers the opportunity to work with intelligent and humble engineers who share a vision for building excellent products.

Working at Zendesk means joining a company that powers billions of customer service conversations for well-known brands. The position offers a hybrid work arrangement, combining in-office collaboration with remote work flexibility. The company values diversity, equity, and inclusion, providing an equal opportunity workplace.

This role is based in Krakow, Poland, offering a competitive salary range of zł341,000-zł511,000 annually, with additional benefits and incentives discussed during the offer stage. The position requires partial in-office presence as part of Zendesk's hybrid work model, with specific scheduling determined by the hiring manager.