Software Engineer Backend

Zendesk is seeking a Software Engineer to join their AI-focused team in Lisbon, Portugal. This role is crucial in their mission to revolutionize customer service through AI implementation. The position involves working with a sophisticated tech stack including Ruby, TypeScript, and various AWS services to build and maintain systems that power billions of customer interactions.

The role offers an opportunity to work on cutting-edge AI applications in customer service, specifically focusing on conversational AI agents that can solve problems and take actions on behalf of customers. The team is newly formed, offering significant opportunity for impact in shaping the future of customer service automation.

The ideal candidate will have 2-3 years of backend or full-stack experience, with strong expertise in web services development using Ruby, Java, or similar languages. They should be comfortable with relational databases and modern software architecture patterns. The position requires both technical excellence and strong communication skills, as collaboration is key in this role.

Working at Zendesk means joining a company that values empathy and innovation equally. The company offers a hybrid work environment, combining the benefits of in-office collaboration with remote work flexibility. The Lisbon office provides a dynamic setting for professional growth, with access to sophisticated data ingestion and retrieval technology.

This is an excellent opportunity for engineers who want to work on meaningful problems at scale, using modern technologies while contributing to the evolution of customer service through AI innovation. The role offers exposure to various aspects of software engineering, from design to deployment, in a supportive team environment that values continuous learning and collaboration.