Staff Software Engineer - Email Platform

Join Zendesk's Email Platform team in Krakow as a Staff Software Engineer, where you'll be at the core of their flagship product - Zendesk Support. This role offers an exciting opportunity to reimagine Zendesk's internal platform offerings and reshape their inbound email architecture, which processes millions of emails daily. You'll work with Ruby on Rails and React to build scalable solutions, make key technical decisions, and drive innovation in a collaborative environment.

The position combines technical leadership with hands-on development, requiring expertise in backend systems, frontend development, and modern DevOps practices. You'll be part of a high-performing team in Zendesk's Krakow office, contributing to a platform critical to enterprise clients and internal teams.

The role offers a competitive salary range of 278,000 - 418,000 PLN annually, along with a hybrid work arrangement that balances in-office collaboration with remote flexibility. You'll have the opportunity to influence a key global platform with a well-defined 3-year roadmap, while working alongside smart, driven teammates in a state-of-the-art office.

Zendesk is committed to fostering diversity, equity, and inclusion, offering equal opportunities to all candidates. The company provides a supportive, growth-minded team dynamic where your voice is heard and your work has real impact on a platform that powers billions of customer service interactions worldwide.