Amazon

My direct peers, managers, and leadership actually care about us (me). They make me feel heard and seen as an employee. They have concerns about me not just as a number, but that I matter, which makes a huge difference. My managers are interested in me being able to fully service our customers in the best way possible, but also help manage my work-life balance so I do not burn out. This is very refreshing to not only hear but see it put into actual practice.

Like any place, work is plentiful and time is limited.

Processes are not perfect, and the stress of day-to-day tasks or customers is always there. You can't get away from this being in a customer service role, so it's to be expected.

For compensation, I believe Amazon/AWS is not as great now that the edge of the stocks has leveled out. Compensation has gotten better at other places to compete, and overall the benefits are a bit lacking in areas such as PTO/Time Off.

Keep the focus on your employees and continue to find ways to not just push metrics. If you make your employees happy, they will make your customers happy.

Keep compensation competitive and implement more non-monetary perks. Sometimes it's not just about the paycheck, but getting food delivered to your home or having the team get-togethers to really team-build.