I submitted my resume online through the American Express company website. Two weeks later, I was contacted by the director.

The next step consisted of a 45-minute phone interview. The director explained that the second round would involve selecting four candidates for face-to-face interviews with his director peer. The third round would consist of only two candidates and would be with a vice president or senior director.

At the end of the phone interview, the director told me he was putting me through to the second round of interviews. I was contacted by the director peer one week later. It took about two weeks of email traffic with the director peer to coordinate a face-to-face interview. This was frustrating due to being unable to set up an interview for a couple of weeks. Additionally, the director peer canceled an interview via email at 8 PM the day before. If I had not checked my email the following morning, I would have taken a 1.5-2 hour drive into the city for nothing. After two weeks, I was able to set up a face-to-face interview. The interview itself took 30-45 minutes. Both the peer director and I agreed after the interview that, due to the distance I had traveled, the interview could have been conducted over the phone.

After a few weeks, since I did not hear back from the director and I knew they wanted to fill the position soon, I contacted the initial director. He promptly responded and stated that I did not get the offer due to the fact that they went with someone who had more financial background.

Why do you want to work at American Express?