Industrial Engineer Interview Experience
September 10, 2019
Positive ExperienceGot Offer
Process
This was my first-round interview.
It was a video call with two industrial engineers and lasted about an hour. The interview included a few behavioral questions along with some case questions.
Questions
Give a time when you solved a large challenge.
Two-part question:
-
You are the leader of an organization and have to figure out why so many credit card accounts are being canceled. How would you handle the issue?
-
There is a separate division in the company ("Alpha") that will send mass emails to customers regarding their many credit card benefits. How will you get them involved in this project?
A call center has a day and night shift. The day shift goes through calls 25% quicker than the night shift. How will you engage in the conversation with the night shift to improve their speed?
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Interview Statistics
The following metrics were computed from 13 interview experiences for the American Express Industrial Engineer role in United States.
Success Rate
15%
Pass Rate
American Express's interview process for their Industrial Engineer roles in the United States is extremely selective, failing the vast majority of engineers.
Experience Rating
Positive54%
Neutral15%
Negative31%
Candidates reported having good feelings for American Express's Industrial Engineer interview process in United States.
American Express Work Experiences
4.0
A very old company working on retaining youthful qualities, but be prepared to be a cog in a massive machine
Industrial Engineer • Current Employee
Fort Lauderdale, Florida, United States
February 2, 2015
Pros: Incredible benefits packages.
Tuition reimbursement available immediately after hire.
On-site child care in certain locations.
Flexible work arrangements.
Cons: Leadership and staffing are very global, so be prepared to work with teams in India, the UK, and Argentina a lot.
Stack ranking is in full effect, so ensure your performance is top-notch.
The company's human capital footprint is shrinking. Layoffs happen almost yearly and are swift and immediate.
4.0
Slow to Implement, but Work-Life Balance is Amazing
Industrial Engineer • Former Employee
January 24, 2017
Pros: Work-life balance, networking, employees/peers, facilities, and company culture are all strong points. The company culture is very down-to-earth while still maintaining its professionalism and a strong work ethic, and there are definitely opportunities for advancement.
Cons: It can take some time for senior management to make decisions.
4.0
Great place to work and grow
Industrial Engineer • Current Employee
Phoenix, Arizona, United States
June 11, 2008
Pros: The company offers boundless growth, both vertically and horizontally. This is great for individuals, but results in constant internal turnover and change management (meh).
Managers and mentors hold employees accountable to their self-prescribed development plan, which puts the onus on employees to enhance the characteristics they deem necessary to advance in the workplace.
The atmosphere is also very positive. People seem happy at work and very willing to provide assistance on project decisions or data acquisition. In terms of employers in the Phoenix metro area that have dedicated Industrial Engineering departments, American Express provides the best internal structure for career advancement.
Cons: The major downside of working at American Express is in dealing with the current legacy systems. Given the nature of the business (highly sensitive financial data) and the maturity of the business, we are continuously confronted with technological constraints. Data is extremely difficult to compile, and often times requires going through hoops to be granted access to. This tends to greatly lengthen project timelines and leads to frustration.
Another downside is the workplace environment. We are all confined to archaic cubicles, which goes a long way towards putting everybody into individual silos. Our business thrives on open collaboration, but the data availability and general work environment hinder that.
- 4.0A very old company working on retaining youthful qualities, but be prepared to be a cog in a massive machineIndustrial Engineer • Current EmployeeFort Lauderdale, Florida, United StatesFebruary 2, 2015Pros: Incredible benefits packages. Tuition reimbursement available immediately after hire. On-site child care in certain locations. Flexible work arrangements.Cons: Leadership and staffing are very global, so be prepared to work with teams in India, the UK, and Argentina a lot. Stack ranking is in full effect, so ensure your performance is top-notch. The company's human capital footprint is shrinking. Layoffs happen almost yearly and are swift and immediate.
- 4.0Slow to Implement, but Work-Life Balance is AmazingIndustrial Engineer • Former EmployeeJanuary 24, 2017Pros: Work-life balance, networking, employees/peers, facilities, and company culture are all strong points. The company culture is very down-to-earth while still maintaining its professionalism and a strong work ethic, and there are definitely opportunities for advancement.Cons: It can take some time for senior management to make decisions.
- 4.0Great place to work and growIndustrial Engineer • Current EmployeePhoenix, Arizona, United StatesJune 11, 2008Pros: The company offers boundless growth, both vertically and horizontally. This is great for individuals, but results in constant internal turnover and change management (meh). Managers and mentors hold employees accountable to their self-prescribed development plan, which puts the onus on employees to enhance the characteristics they deem necessary to advance in the workplace. The atmosphere is also very positive. People seem happy at work and very willing to provide assistance on project decisions or data acquisition. In terms of employers in the Phoenix metro area that have dedicated Industrial Engineering departments, American Express provides the best internal structure for career advancement.Cons: The major downside of working at American Express is in dealing with the current legacy systems. Given the nature of the business (highly sensitive financial data) and the maturity of the business, we are continuously confronted with technological constraints. Data is extremely difficult to compile, and often times requires going through hoops to be granted access to. This tends to greatly lengthen project timelines and leads to frustration. Another downside is the workplace environment. We are all confined to archaic cubicles, which goes a long way towards putting everybody into individual silos. Our business thrives on open collaboration, but the data availability and general work environment hinder that.
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