I applied online after speaking with a recruiter at my university career fair.

I heard back a week later to schedule an hour-long virtual interview with two current employees, who did not work at the branch I was applying to.

I was notified about a position 8 days after that.

The interviewers were very friendly, and it was a comfortable experience. They primarily wanted to understand my thought process and approach to solving problems.

Lots of hypothetical on-the-job questions. For example: AmEx received an unusually large number of card cancellations, and your job is to determine why this happened. How would you go about this?

Also had follow-up questions on how you'd deal with coworkers and managers in each situation.

One very simple calculation question that required a calculator and scratch paper. There was no right answer; they just wanted to see my thought process.

Personal/behavioral questions. For example: Tell us about a time you improved a process.