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Low salaries and [we] cannot keep clients happy

Quality Lead
Former Employee
Worked at Capgemini for 9 years
May 10, 2021
Toronto, Ontario
2.0
Doesn't RecommendNegative OutlookNo CEO Opinion
Pros

Honestly, the only pro is that it's a job and will pay your bills. However, only join if you don't have other options.

Cons
  1. Middle management's relations with clients are strained beyond repair. Clients do not like them and just want to get rid of them. Many hardworking employees get into this crossfire and suffer.

  2. Offshore teams are filled with fresher resources. Only leads and managers have >5 years of experience. The rest of the team who actually works at the grass-root level is <2 years old. This will result in daily friction between the onsite and offshore team. Many onsite folks end up doing work for the whole team and do not get enough sleep at night.

  3. The employee who works is consistently piled up with huge workloads. If other employees do not fill their timesheets on time, it's this employee's problem. He/She has to follow up extensively to get everyone's timesheets.

  4. And even after this, hardworking employees are not rewarded with a good hike. After you get the hike and you are not happy, you have to meet your manager who has no power to increase your salary. So they ask you to meet their boss, who asks you to meet their boss. This goes on till Directors and VPs, and you realize even they do not have any power to increase your salary. I mean, what the hell! What are you doing, guys? Should we have to go to the CEO for a 5% hike now?

  5. In Canada, apart from RBC, they do not have any other major client, and they have screwed up their relationship with RBC big time. They will lose RBC very soon, and most employees have realized that they are fleeing Capgemini.

  6. As I said, they do not have enough projects here. But what's insane is - a person who is a Canadian citizen/permanent resident gets an email telling them to prepare to travel back to India as their assignment is getting over. Seriously?

Advice to Management
  1. Do not promise something to a customer that you cannot deliver.
  2. Understand the meaning of business and learn how it is done. A thriving business is possible when all participants win. Do not think only about yourself and your profit margin. Think about your clients; think about your employees.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
1.0
Career Opportunities
2.0
Compensation and Benefits
1.0
Senior Management
1.0

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