Pros: For Blue Badge employees, there are all kinds of benefits, starting from money, medical benefits, work-from-home expenses, bonuses, training, etc. For Red Badge, the only benefit I see is the type of work (only applicable for TAC). There's no difference in work between a Red Badge and a Blue Badge employee. Both do the same type of job. I would recommend only joining as a Blue Badge employee because there is no guarantee you will get converted from Red to Blue.

Cons: I would run out of words here with the number of challenges there is for Red badge employees. * No investment * No training * No benefits * No salary hike * No more conversion from red to blue. They have only decided henceforth to hire only red badge. * No proper training for Red badge employees. They will train only for a week or two and then put you directly to work. When my colleague complained about this, Cisco terminated his contract, and it resulted in his firing.

Pros: I started working at Cisco TAC in Bangalore when it was just being set up. The benefits were amazing! * Work from home * Weekend/holiday pay * Shift allowance * Free cab service to and from home * Energetic and young workplace * Completely informal

Cons: Lots of politics, stack ranking, not easy to advance. And MOST OF ALL, a lot of people seem to treat TAC as a temp job while they hunt for other jobs. Well, it was my first job out of college, so it may be that other jobs are also like that.

Pros: Friendly management, good work-life balance, and good compensation.

Cons: None, one of the best companies to work for.