Pros: Great culture and good work-life balance. The company provides all the required benefits.

Cons: Over the years, I have seen the focus moving from technical excellence to cutting costs. Because of this, we are losing a lot of good talent to other companies. Due to this, the focus of employees is gradually moving from a customer-centric to a mundane, process-oriented culture.

Pros: For Blue Badge employees, there are all kinds of benefits, starting from money, medical benefits, work-from-home expenses, bonuses, training, etc. For Red Badge, the only benefit I see is the type of work (only applicable for TAC). There's no difference in work between a Red Badge and a Blue Badge employee. Both do the same type of job. I would recommend only joining as a Blue Badge employee because there is no guarantee you will get converted from Red to Blue.

Cons: I would run out of words here with the number of challenges there is for Red badge employees. * No investment * No training * No benefits * No salary hike * No more conversion from red to blue. They have only decided henceforth to hire only red badge. * No proper training for Red badge employees. They will train only for a week or two and then put you directly to work. When my colleague complained about this, Cisco terminated his contract, and it resulted in his firing.

Pros: Manageable. Less pressure as compared to other TACs.

Cons: Shift timings are fixed.