Pros: I would recommend this job for rapid learning and then leaving for another company. This is what TAC is known for as well. There are a lot of learning opportunities, with certificates being paid for. It offers fast growth, which is somehow a must though. There is a good compensation package and office space.

Cons: - A lot of graduates in this "top" technical team - Cisco TAC, answering the most difficult customer questions. - Escalation teams/developers mostly based in Asia (not local), hired from outside with no experience. Very few engineers with experience. - Senior people usually leave or migrate to less stressful teams (solutions support, teams with much less load). - Nature of the job is stressful. Tons of cases, and headcount doesn't reflect the number of cases. Management's hands are tied up due to budget. - Smiling faces are on Team Leads and Tech Leads only, who don't take cases. - Life-work balance can be impossible if you want to "grow". - The life-span of a TAC engineer is very short (50% of teams have less than 2 years). - TAC job becomes more and more difficult with "release-as-soon-as-possible" to catch the innovation wave. New products must be very unstable.

Pros: Helpful management with balanced work.

Cons: At times, plans of management are not clear.

Pros: Good pay Great work culture Good opportunities for growth Flexibility to move into different teams.

Cons: Conversion from Read Badge to Blue Badge might be a problem. It depends entirely on the team manager.