Customer Service vs Sales
Customer Service vs Sales
Comcast Call Center offers good benefits, facilities, and working conditions. There is ample free parking, a cafeteria, and a gym for employees. It is convenient to get to. The HR team is responsive and professional.
Comcast HR says consultative sales to support customer needs. However, you better sell, sell, sell, or you will fail. The culture seems good, but it either missed the mark in training the supervisors, or the training does not support the grading system used.
CAE are sales people, not customer service. Do not hide that the emphasis is still more on your bottom line than truly helping the customer.
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Comcast Interview Questions
Comcast Interview Experiences
CAE
Pretty intensive. Had a phone interview, took assessment tests remotely, then was called for a face-to-face interview. There were 40 others in the room and I was asked individually different scenarios and how I would handle them. Had a 30-minute brea
CAE
Easy phone interview, then a week later, interviewed with the manager. Talked about my past experience and education. Offered and accepted the job the next day. I was fresh out of college and not prepared at all. Be sure to take a copy of your resum
CAE
It was OK. The HR representative was nice and put me at ease. The questions asked were to be expected for the position I applied for. We talked a lot about the hours to be worked.
CAE
Enfield, Connecticut, United StatesFebruary 1, 2012Pretty intensive. Had a phone interview, took assessment tests remotely, then was called for a face-to-face interview. There were 40 others in the room and I was asked individually different scenarios and how I would handle them. Had a 30-minute brea
CAE
United StatesJuly 9, 2015Easy phone interview, then a week later, interviewed with the manager. Talked about my past experience and education. Offered and accepted the job the next day. I was fresh out of college and not prepared at all. Be sure to take a copy of your resum
CAE
Boston, Massachusetts, United StatesJanuary 1, 2011It was OK. The HR representative was nice and put me at ease. The questions asked were to be expected for the position I applied for. We talked a lot about the hours to be worked.
