Customer Service vs Sales
Customer Service vs Sales
Comcast Call Center offers good benefits, facilities, and working conditions. There is ample free parking, a cafeteria, and a gym for employees. It is convenient to get to. The HR team is responsive and professional.
Comcast HR says consultative sales to support customer needs. However, you better sell, sell, sell, or you will fail. The culture seems good, but it either missed the mark in training the supervisors, or the training does not support the grading system used.
CAE are sales people, not customer service. Do not hide that the emphasis is still more on your bottom line than truly helping the customer.
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Comcast Interview Questions
Comcast Interview Experiences
CAE
The interview was easy. You just have to speak on how you're motivated to make money. It's a sales position, and they really want to hear that you like making money.
CAE
We had a presentation, followed by the first interview, then the second. After the second, I was told I’d be contacted in 7-10 days. I interviewed just a day ago and am still waiting. Fingers crossed.
CAE
It was a very simple and easy process for the Atlanta Alpharetta call center position. I applied online, received a call in two days for an interview, and then I came in for the interview the following week.
CAE
United StatesJune 24, 2019The interview was easy. You just have to speak on how you're motivated to make money. It's a sales position, and they really want to hear that you like making money.
CAE
United StatesAugust 1, 2018We had a presentation, followed by the first interview, then the second. After the second, I was told I’d be contacted in 7-10 days. I interviewed just a day ago and am still waiting. Fingers crossed.
CAE
United StatesApril 1, 2016It was a very simple and easy process for the Atlanta Alpharetta call center position. I applied online, received a call in two days for an interview, and then I came in for the interview the following week.
