Comcast

Pay was okay. Vacation and sick time were provided, and I got 4 of 6 major holidays off. My supervisor was a great guy, and so were some of the coworkers.

Hope you have a while. I worked at Comcast as a customer service/VoIP rep for 3 years. What a roller coaster.

The job can get pretty bad, and then you will have months where it is pretty good. The main problem with Comcast is that they will not pay to upgrade their equipment. They keep signing people up for service but will not improve their servers or upgrade the lines.

This means mass outages of cable, internet, and On Demand. This leads to many a call from angry customers. I was lucky to have a supervisor who knew the score. He worked real hard in our corner. Upper management would always blame us for the long call queues; it wasn't our fault, it was the company's shoddy equipment.

It got easy towards the end when a new center was built in Savannah, which greatly reduced the calls. You would take about 3 calls an hour, so you could actually breathe.

My supervisor retired, and then suddenly people were getting fired for everything under the sun. I saw the writing on the wall and quit.

Fix your equipment and stop blaming your hard-working employees for your cost-cutting. Management needs to act like professionals.