Pros: Great environment with lots of fun activities. Lots of incentives to work harder, and they are very flexible when you need time off.

Cons: One big challenge is talking to customers that think they can talk to you anyway they want, and just keep yelling at you.

Pros: Bonus checks, benefits, rewards for good stats (like gas cards, prizes, certificates), paid vacation time.

Cons: Stressful position. Training doesn't teach you much. Programs used provide little information for customers. Most of the supervisors aren't helpful; they walk around and don't want to take supervisor calls, so sometimes you're just stuck. Slow computers (still on Windows XP). Not much time to be on the phone with customers; only 7 minutes. It's more about "meeting stats" than helping people, which creates even more stress with already rude/crude customers. It's not about what you know; it's about getting off that phone within 7 minutes. If you actually like computers/technology and want to be in the field, you won't learn much in this position. You have to lie to customers a lot because of lack of information. A simple "I don't know" isn't going to suffice. Would not recommend this job if you're in school or want to have a life. Feel like every time I go into the job, it's to defend Comcast. Became highly stressful.

Pros: Pay was okay. Vacation and sick time were provided, and I got 4 of 6 major holidays off. My supervisor was a great guy, and so were some of the coworkers.

Cons: Hope you have a while. I worked at Comcast as a customer service/VoIP rep for 3 years. What a roller coaster. The job can get pretty bad, and then you will have months where it is pretty good. The main problem with Comcast is that they will not pay to upgrade their equipment. They keep signing people up for service but will not improve their servers or upgrade the lines. This means mass outages of cable, internet, and On Demand. This leads to many a call from angry customers. I was lucky to have a supervisor who knew the score. He worked real hard in our corner. Upper management would always blame us for the long call queues; it wasn't our fault, it was the company's shoddy equipment. It got easy towards the end when a new center was built in Savannah, which greatly reduced the calls. You would take about 3 calls an hour, so you could actually breathe. My supervisor retired, and then suddenly people were getting fired for everything under the sun. I saw the writing on the wall and quit.