Comcast

Bonus checks, benefits, rewards for good stats (like gas cards, prizes, certificates), paid vacation time.

Stressful position. Training doesn't teach you much. Programs used provide little information for customers. Most of the supervisors aren't helpful; they walk around and don't want to take supervisor calls, so sometimes you're just stuck.

Slow computers (still on Windows XP).

Not much time to be on the phone with customers; only 7 minutes. It's more about "meeting stats" than helping people, which creates even more stress with already rude/crude customers. It's not about what you know; it's about getting off that phone within 7 minutes.

If you actually like computers/technology and want to be in the field, you won't learn much in this position. You have to lie to customers a lot because of lack of information. A simple "I don't know" isn't going to suffice.

Would not recommend this job if you're in school or want to have a life. Feel like every time I go into the job, it's to defend Comcast. Became highly stressful.

Upgrade the operating systems. Train employees on more of what they will have to deal with on the job. Need more information, such as causes of outages and why a technician didn't show up. Customers need access to dispatch so tech support doesn't have to take the brunt of lazy technicians. Inform customers more of services that ARE and ARE NOT provided. For example, tech support for routers requires an upfront charge for support.