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Moving in Right Direction

CAE II
Current Employee
Has worked at Comcast for 4 years
January 1, 2016
Jacksonville, Florida
4.0
RecommendsPositive OutlookApproves of CEO
Pros

For the most part, the job does not follow you home like it may in small companies. There is plenty of support and colleagues to share the load. Great benefits, great supervisors, and the company does make changes as needed.

Cons

The company needs to expand awareness of other departments' responsibilities to improve customer service, and they are working on it.

Advice to Management

As employees progress, devote more time to cross-departmental training.

Look into alternatives to the current LOB comp scheme to reduce callbacks.

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