If you're a customer service and sales-driven person, this is for you!
You will work in a call center-like environment, taking calls from customers about products or services. Although your position may be titled CAE or Technical Support, you will handle billing, technical support, customer service, and sales.
This is a metrics-driven position. If you don't meet your metrics, this can build anxiety and stress. If customer service is not your strong point, you will not do well in this position.
Interviews should be more open and honest about the position of Tier 1 CAE. Metrix should not hinder someone from growing or moving within the company, especially if they are good workers and just seem to struggle with the CAE position.
Phone interview, the online screening, then an in-person interview with two supervisors/managers, then a drug test, then called back in to get the offer, meet with an HR rep, etc., etc., then training.
One screener interview with a recruiter, a behavioral round with the hiring manager, and a technical round with 4 Sr. Engineers, each focused on a different topic. Fairly basic questions. You just need to know how to make a Spring Boot web app.
The interview process happened for one week, with a total of three rounds. The first two were technical, and the third was a general HR round. Difficulty was average to hard. The process was smooth, with HR updates after every round.
Phone interview, the online screening, then an in-person interview with two supervisors/managers, then a drug test, then called back in to get the offer, meet with an HR rep, etc., etc., then training.
One screener interview with a recruiter, a behavioral round with the hiring manager, and a technical round with 4 Sr. Engineers, each focused on a different topic. Fairly basic questions. You just need to know how to make a Spring Boot web app.
The interview process happened for one week, with a total of three rounds. The first two were technical, and the third was a general HR round. Difficulty was average to hard. The process was smooth, with HR updates after every round.