Dell

Talented people to learn from; the problem is that most of the really talented people are leaving.

Latest technologies and versions to learn and keep mentally challenged.

Morale is almost non-existent now due to protracted delays in layoffs. Dell is more interested in pandering to stock analysts at the expense of customers and employees. No R&D is encouraged; Dell continues to fall behind the rest as a result. The company is bogged down in bureaucracy, leading to too many middle managers and paper-pushers and not enough actual, real workers. Globalization has added to confusion, and customers report having to talk to 3-4 people at an average of 1 hour on the phone before they can even explain to a support person what their problem is. Management has become so removed from the real-world workings of Dell that they have lost sight of the customer, who should be the No. 1 priority. Dell has expectations that one should work nights, weekends, and bank holidays with no overtime or time back. Most talented people burn out; others settle into paper-pusher, non-value-added jobs.

Get back to basics and look after the customer who pays everyone's wages at Dell. The customers are severely dissatisfied and will not come back unless Dell revamps how they are treated. Bouncing a customer around the world for support because the tech guy in India or Malaysia costs less in wages is false economy. That customer will not buy their next PC/notebook from Dell after a bad experience. Would you buy another car from a motor dealer if the aftersales service you needed after buying a new car sent you on a merry dance of phone calls around the world, continuously re-explaining your problem to several people, and approximately five hours on the phone? You would rethink buying a car from a company that could not provide you local aftersales support. The customer's time is money to them, too.