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Review of Epic Hosting - Customer Admin Team

Database Administrator
Former Employee
Worked at Epic Systems for 2 years
November 27, 2018
Verona, Wisconsin
3.0
RecommendsPositive OutlookApproves of CEO
Pros

Immediately impactful work with high-profile healthcare organizations.

Fast-paced environment where you'll be frequently challenged to grow and take ownership.

Strong overall culture and training makes it a great first job out of college.

Flat management structure and a culture of employee trust.

Working closely with many industry-standard technologies:

  • SQL Server
  • SAP BO
  • VMWare
  • Linux
  • Intersystems Cache
  • GT.M

High quality, healthy, and cheap food removes the need to plan out lunches.

Casual dress code, beautiful campus.

Madison area is excellent for outdoor activities, dining, and recreation in general.

Cons

High expectations of DBA and sysadmin competencies with little training. Learning on your feet is a requirement.

Excess of after-hours work impacts work-life balance.

Lack of investment in dedicated onboarding and team-building for the hosting team specifically results in a weak culture. Many of the company-wide norms and philosophies aren't necessarily appropriate for the hosting team, yet little work seems to have been done to examine their relevance for hosting or to establish hosting-specific norms.

Despite being a private-cloud vendor, a lack of direction for adoption of "big-data" or newer DB technologies limits IT career growth outside of small-medium scale environments.

Advice to Management

The majority of job tasks can be automated, and should be, to make room for more valuable and motivating work. However, the lack of dedicated development resources, or the ability to truly enforce deadlines when customer work takes precedence, means progress on this automation is slow or non-existent.

Team members will quickly become frustrated when too much of their time is spent doing tasks that should be automated, and there's not a clear path to improvement.

Epic also needs to decide if hosting is their future direction as a company and truly drive their software to reduce the overhead for management at scale. Until then, it will continue to be a series of ad-hoc exercises by the hosting team to figure out how to make it work.

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