Freshworks

• Good food and the office workspace is very vibrant and enjoyable.
• Teammates are friendly, and they often feel like family.
• Office parties are great, and teammates celebrate personal achievements together.
• Fun team bonding activities like badminton, go-karting, table tennis, and other events help build strong connections.
• The salary is good compared to the market.
• The company has strong brand value, which adds value to your career profile.
• Having this company on your resume helps you get better opportunities in your next job switch.
• Quick support and resolution for company policy-related questions or issues.
• Good salary structure with attractive perks and benefits.

These are my honest opinions regarding Freshworks where I joined as Sr. SDET, 1 year back.

• There is strong favoritism toward people from Chennai, which makes others feel treated unfairly.
• Many people start speaking in Tamil during meetings, so non-Tamil speakers feel left out and disconnected.
• There is no proper onboarding plan for new joiners, which makes it hard to understand the work and settle in.
• Senior employees do too much micromanagement and do not give enough freedom to work independently.
• Bugs and tickets are assigned to QA without proper details, so most of the time goes into understanding the task instead of doing the actual work.
• The process and workflow are too complicated, and too much time is wasted on formalities instead of real work.
• Communication is very poor, and people do not respond or support on time, but they still expect work to be finished on time.
• Employees are often asked to work on weekends, so there is almost no work-life balance.
• Some seniors are toxic and may call even when you are on sick leave just to ask for work updates.
• The company has a hire-and-fire culture, so employees always feel worried about losing their jobs.
• Deadlines are given more importance than employee health and personal life.
• Some employees are asked to work till 4 AM–7 AM to finish tasks, which is very unhealthy.
• Automation work is not valued much, and it feels like it does not help fast-track the QA process.

• Stop hiring aggressively if employees are being let go within 6–12 months. It creates insecurity and affects trust in the company.

• Create a proper progress tracker and onboarding plan for new joiners during the first 6 months. In my case, I had to sit idle for almost 3 months without proper KT or tasks because the team was busy with release work.

• Reduce micromanagement in teams and give employees more trust and ownership in their work.

• Simplify the SDLC process and reduce unnecessary formalities. Many tasks that should take 1 hour end up taking 3 hours because of too many dependencies and complicated workflows.