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Offshore and "New Collar" = No experience and unhappy customers

Advisory Software Engineer - Support
Former Employee
Worked at IBM for 20 years
June 19, 2017
Coppell, Texas
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Good pay, flexibility (until recently when work from home was eliminated and the site collocation initiative). A lot of good people.

Cons

Constant restructuring, the threat of RA (layoffs) constantly hanging over everyone's heads. Increasingly offshoring to inexperienced staffing, forcing more and more customer escalations to be pushed to the few remaining experienced staff until there were none of those left (either RA'd, or those that could leave on their own due to overwork).

Advice to Management

They didn't listen when we were there; they still won't now.

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