Taro Logo

Some parts of business are in decline. GTS is one

GTS Engineer
Former Employee
Worked at IBM for less than 1 year
May 3, 2017
Damastown, County Dublin
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

You can move around the company and try new roles with ease.

Many great colleagues.

Cons

Massive focus on cutting costs that impact service offered to clients, which makes you feel compromised when customers complain.

Customers complain a lot.

Inability to get senior management to care about how quality of service has dipped drastically due to offshoring.

Culture of ignoring problems until a massive issue arises.

Business is shrinking, leading to a bad atmosphere.

Irish business is dictated to by UK leaders who face far worse challenges from a cost and revenue perspective. So, although Ireland is doing okay in a declining market, the UK calls all the shots. It's a ridiculous situation.

Promotions are like hen's teeth. In 2015, fewer than 20 level (IBM calls them Bands) increases were given out of a business of 450-500 people.

Advice to Management

There doesn't seem to be a plan beyond lurching from one quarter to the next. At best, it's a 90-day plan.

The customers didn't fully trust us, even though we worked closely with them. They liked us as individuals but felt we were constantly battling internal cost challenges that impacted the service they paid for.

Massive cost reductions will erode the customer base further.

Salespersons get applause and commission for selling solutions/projects that everyone knows will never be implemented. But it ticks the sales signing target box.

Was this helpful?

IBM Interview Experiences