IBM

Many opportunities with a variety of customers. A lot of freedom to innovate and develop better ways of doing things. Huge opportunities to learn and develop abilities. A lot of independence given to staff.

Clients are overpromised resources and services that haven't been developed.

More coordination between sales and technical services would easily resolve this.

Staff are not protected from verbal aggression and abuse from customers.

There's not enough listening to lower-level staff with direct customer-facing roles.

Failure to manage workloads results in hugely unrealistic workloads.

Coordinate relationships between management and operational staff more effectively.

Stop selling services you cannot deliver, or at least delay implementation until capabilities are developed.

Don't pick up bad customers on the promise of future business - it is already resulting in colossal losses.

Listen to your staff - don't just take the client's word for it.

Stop promising resources to clients that don't exist.