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Mixed - from Strategic Outsourcing view

Infrastructure Architect
Current Employee
Has worked at IBM for 2 years
April 20, 2016
Atlanta, Georgia
3.0
Doesn't RecommendNegative Outlook
Pros

Quality program, esteemed organization. A good advancement program for professionals.

Cons

Not much time to take advantage of the benefits.

The nature of outsourcing is that the client wants to save money and IBM wants to make money. The reality is that decisions are made solely on costs, and eventually, that catches up to you.

Advice to Management

Much investment is made in managing the customer, which is wise. But eventually, if you do not deliver a quality service, that customer will be unhappy.

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