This interview was on my calendar. I showed up.

JPM management must have had the interview on their calendar, as they were physically present.

I would normally not have a phone on during an interview, but I most certainly would not answer it if I did. If I ‘unintentionally’ (?) answered a call or read a text message, I most certainly would apologize for the interruption. My phone was off.

After a while of the manager’s divided attention, I was asked if there were any questions. I thought about suggesting that we talk some other time and chalk the time up as interview practice, but I asked the following question:

How engaged are you in the affairs of your department?

The answer?

Not at all. Though my manager would like me to become more engaged, I simply do not have the time.

It appeared to me that both this manager and her manager were out of control.

Disengaged management.

An absence of accountability and responsibility.

A corporate malfeasance recidivist.

I used to have an account with the bank. It took 3 tries to close it out.

I probably could have done it myself, but I am the customer, after all.

While waiting in a branch office during the third attempt to close my account accurately, I approached a CSR to improve my understanding on how this bank could get itself into so much trouble. I was informed that the regulatory agencies were equally to blame; they should have been more diligent in their policing and enforcement.

Why would I, who takes pride in what I do, want to work for a company that apparently does not, to the tune of $26 billion – with a ‘B’ – dollars, so far.

In fact, why would you even invest in this company?