MathWorks

Nice and friendly work environment. Good work ethic; almost everyone is willing to help you out. Young and smart people in your team. Interesting and funny projects with other teams/departments. Possibility to develop soft and technical skills.

• The effort to put into Technical Support is far greater than that put into any other activity, such as projects or personal learning. Tech Support is, de facto, the most important activity, and its tasks have higher priority. Keep that in mind.

• You interface with customers who are either lazy people who don't even read documentation or people who do not know the difference between technical support and consultancy. Those belonging to the second type often take large (and often useless) paths to accomplish things that could have been done more easily if better planned at the beginning and/or if a bit more effort had been put into studying the tools before using them. "Reinvent the wheel" and "no common sense" apply in many complex tech support cases.