Nutanix

Great company with great benefits.

Ability to work remote is a major plus.

Care of Health, Family, and Work/Life Balance is encouraged.

There are many intellectual engineers working alongside you and available to learn from or ask for assistance.

Automation tools are continually being worked on to improve workflow and the case lifecycle for both engineers and customers.

Management listens to engineers for ideas on how to improve the structure or workflows within Support itself, in addition to the product.

Training and learning are valued, and opportunities for it are provided.

Virtual teams of engineers with different specialties are available to ask for help if/when working on something new.

There are many opportunities to collaborate and/or increase organizational visibility within the company.

Great and diverse culture consisting of genuine people.

Nutanix is the leader in the HCI market space and regularly incorporates new features and products into its suite of offerings.

• Support structure is still flat, and case routing is still improving. Therefore, it is still possible to end up with cases for features/products with which one lacks familiarity.

• Remote collaboration can be tough, especially if unfamiliar with the product/feature being addressed.

• Feature bloat and rushed integration lends itself to bugs/cases that could have been avoided if more time was spent during the verification/testing phase. This can also lead to instances where documentation can be scarce.

The current flat nature of support can no longer scale with the growth of the product suite when it comes to introducing new features/products that we support. Bearing that in mind, it seems like there has to be a point on the horizon at which we start to delineate between Platform Support and Product Support.