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Great Technology, Poor Customer Satisfaction and Internal Competition

Cloud Platform Representative
Former Employee
Worked at Oracle for 4 years
November 4, 2025
Atlanta, Georgia
2.0
Doesn't RecommendNeutral OutlookNo CEO Opinion
Pros

Oracle Technology

  • On-Prem & Cloud Tech is great
Cons
  • Too much product overlap (On-Prem vs Cloud).
  • Different product and sales teams deliver inconsistent or incorrect recommendations.
  • Poor customer satisfaction due to:
    • Constantly changing sales and tech engineer support.
    • Lack of focus on customer needs versus product sales.
    • Too many software audits by different product teams.
Advice to Management
  • Listen to your customers.
  • Improve leadership training and communications.
  • Think strategically vs. short-term (monthly/quarterly revenue).
  • Create a better culture for internal teaming and customer-centric.

Additional Ratings

Work/Life Balance
2.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
2.0
Compensation and Benefits
3.0
Senior Management
2.0

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