PagerDuty

I can't believe how quickly the time has been going since I started with PagerDuty...the time is flying by and I couldn't be more excited. I wasn't really looking to leave my previous position but when I started to connect with the internal team here at PagerDuty, I felt "in love" right away.

The professionalism of the recruiting staff, managers, peers and the like was incredible. It was clear there was a process in place, it was clear they were following it, and it was clear to me that it wasn't simply about checking boxes but finding top talent. I was honored to be among the ranks of those that made it through the process.

The onboarding process so far has been incredible. There is a very clear path to getting familiar with the company, the product, and the role. Much of this is digital, which allows you to go at a pace that you are comfortable with, and some is face to face, which allows for Q&A and accountability throughout the process. We are going through a bootcamp training series now as well, and it is the best company training I have gone through in a long time.

I know this is still the "dating phase" and it has only been a short period of time, but there are so many solid aspects of this place, culture, team, and work that I am really excited about.

I was able to ask some "tough questions" about process and what may or may not be missing in this arena, I was told that it was a work in progress and that they were working on establishing this a bit more.

That said, it is a little worse than I thought and seems to be a sense of friction for the team. I know they are working on it (and they are not the only SaaS CSM team with this issue), I was just looking forward to a little more structure, organization and alignment.