Pros: I can't believe how quickly the time has been going since I started with PagerDuty...the time is flying by and I couldn't be more excited. I wasn't really looking to leave my previous position but when I started to connect with the internal team here at PagerDuty, I felt "in love" right away. The professionalism of the recruiting staff, managers, peers and the like was incredible. It was clear there was a process in place, it was clear they were following it, and it was clear to me that it wasn't simply about checking boxes but finding top talent. I was honored to be among the ranks of those that made it through the process. The onboarding process so far has been incredible. There is a very clear path to getting familiar with the company, the product, and the role. Much of this is digital, which allows you to go at a pace that you are comfortable with, and some is face to face, which allows for Q&A and accountability throughout the process. We are going through a bootcamp training series now as well, and it is the best company training I have gone through in a long time. I know this is still the "dating phase" and it has only been a short period of time, but there are so many solid aspects of this place, culture, team, and work that I am really excited about.

Cons: I was able to ask some "tough questions" about process and what may or may not be missing in this arena, I was told that it was a work in progress and that they were working on establishing this a bit more. That said, it is a little worse than I thought and seems to be a sense of friction for the team. I know they are working on it (and they are not the only SaaS CSM team with this issue), I was just looking forward to a little more structure, organization and alignment.

Pros: - Genuinely kind and smart coworkers (Seriously. Some of the nicest people I've met in the industry)- Supportive team level managers - Good PTO and benefits - Decent pay - Interesting domain - Sane interview process (no LeetCode puzzles)- Name brand recognition

Cons: - Stock/Company performance - Confusing/inconsistent road map - Constant reorgs, (stealth layoffs), vague messaging from up top - Director+ management is out of touch and tone deaf - Tanking morale at the IC level. Most teams are understaffed + overworked leading to mistakes - Acquisitions that don't gel with the core platform for a coherent user experience

Pros: A strong technical reputation, interesting architecture and opportunity to learn a lot. Individual contributors are empathetic and talented. There’s a very strong culture of operating what you build on production. Jen is an amazing CEO and role model to all. Some of the technical stuff we're building on top of we take for granted but are pretty amazing. You'll be oncall for what you build and work on interesting scaling challenges. Engineering leadership at all levels respond to feedback with decisive action. They make sure there's a team who owns each problem, and generally do a good job making tough calls about hiring and firing.

Cons: We had distributed engineering teams in mostly two cities before the pandemic, but adapting to fully remote has been hard. We have microservices and a drive for autonomous well-formed teams but it's more tangled than anyone would like. We sometimes have a bias for inaction via committees and councils. This is improving (see managers respond to feedback). We're working on diversity at the senior engineering level.