Great company, as long as you're not an NCS or PSD Specialist
Great company, as long as you're not an NCS or PSD Specialist
Compensation, benefits, and immediate supervisors are really good.
Most departments offer a lot of opportunities to succeed, enjoy your job for the most part, and still have a life outside of work.
The New Client Setup (NCS) Specialist and Paycom Service Department (PSD) Specialist are unreasonably difficult roles I would not wish on my worst enemy. Other client-facing positions can be difficult as well, but nothing compares to those two.
Compartmentalize the NCS and PSD departments so client-facing Specialists can become experts in one area and only be responsible for that area. The "catch-all" client-facing model doesn't work anymore; there's way too much the company does now to be able to be an expert at everything.
It causes the Specialists to feel like they are constantly failing at their jobs, and the clients receive poor service. It also makes it almost impossible to take time off in NCS because, since you are the sole person responsible for setting up your clients before strict deadlines, the work simply doesn't get done if you take a day off. Specialized/compartmentalized teams would better be able to cover for each other.
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Paycom Interview Experiences
Software Quality Analyst
Two interviews were conducted with various leaders. Each interview included approximately five formal questions, but the discussions were very conversational. The environment was relaxed from the start, and the leaders seemed interested in getting t
Software Quality Analyst
There is an initial phone interview with a recruiter. The second interview is with the supervisors, and the third interview is with higher-up managers. There is also a website QA test.
Quality Analyst
Two interviewers, with very different interviewing styles. Several generalized interview questions were asked, requesting very specific situational answers. There were no real right or wrong answers; it felt like I was being graded on the thoroughn
Software Quality Analyst
Oklahoma City, Oklahoma, United StatesAugust 15, 2023Two interviews were conducted with various leaders. Each interview included approximately five formal questions, but the discussions were very conversational. The environment was relaxed from the start, and the leaders seemed interested in getting t
Software Quality Analyst
Oklahoma City, Oklahoma, United StatesDecember 1, 2022There is an initial phone interview with a recruiter. The second interview is with the supervisors, and the third interview is with higher-up managers. There is also a website QA test.
Quality Analyst
Oklahoma City, Oklahoma, United StatesMay 22, 2025Two interviewers, with very different interviewing styles. Several generalized interview questions were asked, requesting very specific situational answers. There were no real right or wrong answers; it felt like I was being graded on the thoroughn
