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Great Culture, Steep Learning Curve

Enterprise AM Service Cloud
Current Employee
Has worked at Salesforce for 1 year
July 2, 2018
5.0
RecommendsPositive OutlookApproves of CEO
Pros

Incredible macro corporate culture. Truly outstanding - senior leadership cares, is invested, and completely available. Excellent support, true respect for the individual, and a well-thought-out point of view. Salesforce is generally viewed as a strategic partner by our customers. Huge growth.

Cons

With growth comes challenges. Core teams can be somewhat myopic at times when looking outside the more typical applications and customer pain.

The path to competence can be painful, not because the documentation isn't there, but because there is so much to learn, and more is available daily. I can see that real competence will develop closer to a year (or more) out. You have to have the intestinal fortitude to get through that.

Advice to Management

Spend more time in the first line understanding what makes a great first-line leader. The attributes are generally not the same as those that make a Sales Executive great.

Ensure that they get the coaching they need to make it work.

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