Shocking! The service-related business is deliberately outsourced to a company that has no sense of employee benefits
Shocking! The service-related business is deliberately outsourced to a company that has no sense of employee benefits
Get to know some innovative products and how they flood the market with hundreds of products in a year.
The basic problem is the company culture, which doesn't match Australian culture. They just know how to work till you die! There's no work-life balance. I worked for Samsung through another outsourced company for over 4 years. During that time, I saw how the managers were so busy meeting their KPIs, how they tried to make the Koreans understand something but did something totally different. Managers were busy backstabbing each other to stay in the company! Not many managers survived due to the company culture. I saw more than 10 managers coming and going in a few years. It's beyond my imagination that such a big company has such a fragile management system and no sense of work-life balance. Managers are completely disconnected from the junior employees. When they are told to do job cuts, they ask employees to detail what they do on a daily basis and make a decision based on that. Regardless of how good you are, you can be sacked if you don't have a good relationship with your manager.
If you don't believe me, try to find 5 employees out of 100+ in the service division who have been working for Samsung for more than 5 years.
If you want to compete with Apple, at least treat your employees a little better than you do and try to understand different country cultures.
I can give you hundreds of examples of how you lost millions due to having a bad culture and not following Australian consumer law properly. First, you ended up giving away free upgrades or refunds!
Keep an eye on the guy who is your technical escalation point now in Australia. He simply believes, 'Keep the Koreans happy, and if you replace phones without repairing, I lose my KPI.' Whereas there are hundreds of cases where, because of him, we ended up repairing a device multiple times, followed by replacing it, as customers fought hard according to the ACL (Australian Consumer Law).
It's a waste of time and money when you have a major fault and keep repairing, especially for corporate clients.
Was this helpful?
Samsung Interview Questions
Samsung Interview Experiences
Technical Lead
I applied through a common site like LinkedIn. HR contacted me and informed me about the job requirements. Two rounds of face-to-face interviews then happened. Each interview went for one and a half hours. They asked basic questions and project-r
Technical Lead
I have around 7 years of experience and was called for an interview in July 2013. I arrived on time, but they had no room available to conduct the interview. I was interviewed in the lobby area where people kept coming and going. It was a technical r
Technical Lead
It was a good technical discussion, and the interviewer was very open. After that, I had one HR round. I asked a bit less. He agreed at one shot. The CTC offered was split into a bonus.
Technical Lead
Bengaluru, Karnataka, IndiaMay 1, 2017I applied through a common site like LinkedIn. HR contacted me and informed me about the job requirements. Two rounds of face-to-face interviews then happened. Each interview went for one and a half hours. They asked basic questions and project-r
Technical Lead
Gurgaon, Haryana, IndiaJuly 1, 2013I have around 7 years of experience and was called for an interview in July 2013. I arrived on time, but they had no room available to conduct the interview. I was interviewed in the lobby area where people kept coming and going. It was a technical r
Technical Lead
Bengaluru, Karnataka, IndiaMarch 1, 2012It was a good technical discussion, and the interviewer was very open. After that, I had one HR round. I asked a bit less. He agreed at one shot. The CTC offered was split into a bonus.
