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Good people, inefficient process

Engineering Triage Manager
Current Employee
Has worked at SAP for 9 years
April 3, 2017
South San Francisco, California
4.0
RecommendsPositive OutlookDoesn't Approve of CEO
Pros

Great people.

Dev and QA teams are top-notch.

Mid-level managers are good.

Decent pay.

Decent bonus.

Good benefits.

Opportunities to contribute to change.

Ability to be heard at every level.

Cons

Top-down communication is poor.

Business models in some areas are top-heavy in relationship positions and lacking in solution positions.

Lack of formalized training relating to roles.

Career development is "self-service."

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