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Toxic Culture and Politics in PreSales Org

Executive Enterprise Architect
Current Employee
Has worked at ServiceNow for 2 years
December 21, 2022
New York, New York
1.0
Doesn't RecommendNegative OutlookApproves of CEO
Pros

Stock price and RSUs

Onboarding process

Trips to Vegas

Cons

Horrible middle management, especially within EA teams and SC teams in the East Territory, where they don’t know how to coach and provide feedback.

Ineffective Sales AEs who don’t know how to sell outside IT and play dirty politics to throw other supporting teams under the bus.

No role clarity, and multiple teams are stealing each other’s credit to compete and gain attention from the Sales Account teams.

Dirty politics and talented employees are not allowed to share their thoughts. It’s an autocratic culture where sales teams have the upper hand to dictate the overall strategy.

The EA team in the East Territory is run by a hire-to-fire manager.

Advice to Management

Get rid of incompetent sales leaders who are not in touch with new industry trends.

Get rid of incompetent older employees who don’t collaborate with newer employees.

Eliminate multiple teams who share similar roles and responsibilities and compete against each other.

Clearly define roles and responsibilities for similar roles and set clear expectations for performance.

Additional Ratings

Work/Life Balance
2.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
1.0
Career Opportunities
1.0
Compensation and Benefits
2.0
Senior Management
1.0

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